Customer Relationship Metrics

MAY 8, 2017

When trying to determine the best scale to use for customer satisfaction surveys, your decision should address these three important areas: What is the data collection methodology? How will the survey results be used? What is the best approach for analyzing survey results to insure value, accuracy, and accountability?

Surveys 90

Surveys Interactive Voice Response Construction Accountability 90

Connecting the Dots

SEPTEMBER 7, 2020

Many consulting and training organizations point directly to employee attitudes and behaviors as the cause of more than two thirds of customer attrition. The employee service delivery survey. It is critical to learn from employees, “What are your frustrations in giving good service?” Choosing The Right Survey.

Surveys 62

Surveys Education Calibration Contact Center 62

Connecting the Dots

SEPTEMBER 9, 2019

Many consulting and training organizations point directly to employee attitudes and behaviors as the cause of more than two thirds of customer attrition. The employee service delivery survey. It is critical to learn from employees, “What are your frustrations in giving good service?” Choosing The Right Survey.

Surveys 48

Surveys Education Calibration Contact Center 48

C Space

MAY 28, 2020

A just-released survey from Adobe Advertising Cloud has revealed that a significant proportion of the American population is still buying luxury goods and still, surprisingly enough, wants to see luxury advertising. The survey’s most surprising finding deals with young consumers and luxury. “We

Real estate 52

Real estate Advertising Transportation Government 52