ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Customer experience improvement — process-wide problem resolution and prevention. Originally published on CustomerThink.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

JivoChat

JUNE 9, 2021

Automation abounds, and the best strategy likely encompasses a variety of tools and technologies. Let’s dive into the details about chatbot marketing, conversational marketing, and how businesses like yours can use these tools to build a strategy of success. Chatbots can be a part of your company’s conversational marketing strategy.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Customer experience improvement — process-wide problem resolution and prevention. Originally published on CustomerThink.

CRM 59

CRM Customer Care Customer Experience Customer advocacy 59

SmartKarrot

JUNE 29, 2021

Role: Director, Customer Success Location: San Francisco, CA, US Organization: DocMatter As a Director of Customer Success, you will provide suggestive strategies and solutions to optimize the customers’ ongoing use of the DocMatter platform. Understand white space and work to identify and/or develop upsell opportunities.

Complaint resolution 10

Complaint resolution Accountability Upselling Metrics 10

SmartKarrot

JUNE 24, 2020

It’s essential to understand that a customer success strategy goes beyond traditional customer relationship management and customer support. Implementing a successful customer success strategy requires tremendous coordination and collaboration among various departments including product development, sales, marketing, and customer support.

Complaint resolution 10

Complaint resolution Customer retention Upselling Customer Support 10

SmartKarrot

APRIL 23, 2020

A unified go-to-market strategy: CSM as a specialized and defined role in the organization. There are several touch points for this experience ranging from calls for sales, feedback, complaints resolution, visit of a sales representative, technician, etc. This version is going beyond customer retention to business growth.

Management 10

Management Complaint resolution Customer retention Engineering 10