Toister Performance Solutions

MAY 17, 2018

What is a successful complaint resolution? What other factors besides training might influence complaint handling? These questions can move you from generic training to a targeted intervention that actually reduces complaints and keeps customers happy. What are employees doing now? Training is not always effective.

Complaint resolution 54

Complaint resolution Surveys Contact Center Service level 54

Blueship Call Center

JULY 7, 2023

A recent survey found that 23% of customers prefer to communicate with companies via chat or direct messaging when looking for an immediate response or addressing a small issue. Q: What are the potential benefits of outsourcing customer care services? A: Outsourcing customer care services can provide several advantages.

outsourcing 69

outsourcing Customer Service Customer Care Self service 69

Balto

JUNE 20, 2023

Exploring the Benefits of Conversational AI in Contact Centers Some of the benefits of conversational AI in contact centers include: Enhancing Customer Engagement and Satisfaction in Contact Center Operations Today, customers’ service level expectations are much higher than anytime before. How Does Conversational AI Work?

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52

SmartKarrot

JUNE 29, 2021

Monitor and report service levels, service ratings and CSAT Scores. Facilitate customer complaints resolution though to positive win/win outcomes. Analysing usage data, surveying users, running QBRs (Quarterly Business Reviews), presenting product roadmap, etc. Apply here: [link].

Complaint resolution 10

Complaint resolution Accountability Upselling Metrics 10