Blueship Call Center
JULY 7, 2023
Self-Service Options Using self-service choices is another way that technology is changing customer service. 67% of consumers choose self-service alternatives over interacting with a corporate professional for their customer service requirements, making up the majority of customers.
Toister Performance Solutions
MAY 17, 2018
What is a successful complaint resolution? What other factors besides training might influence complaint handling? These questions can move you from generic training to a targeted intervention that actually reduces complaints and keeps customers happy. What are employees doing now?
SmartKarrot
JUNE 29, 2021
Monitor and report service levels, service ratings and CSAT Scores. Manage Customer Advocate program that generates case studies, video testimonials and reference calls. Facilitate customer complaints resolution though to positive win/win outcomes.
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