Complaint resolution Customer retention Management Metrics 
Beyond Philosophy
JULY 5, 2015
Customer Sensitivity. Customer Focus. It’s notable that, at this more evolved and advanced stage of enterprise customer-centricity, complaints are thought of more in terms of a life cycle component, and recovery is more of a strategy than resolution: Customer Obsession.
Comm100
FEBRUARY 5, 2018
A standalone knowledge base can aid workflows relating to customer queries, internal problem resolution, HR queries or even project management processes. Many companies have a knowledge base for their customers but lack one for employees. Complaints resolution center info. Topics might include: Payroll.
SmartKarrot
JUNE 24, 2020
Even though customer success has become the buzzword, not everyone gets it right. It’s essential to understand that a customer success strategy goes beyond traditional customer relationship management and customer support. It starts with setting specific OKRs for customer success. Conclusion.
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