COPC

MARCH 11, 2022

Explore emerging ways to create candidate interest & employee retention with Rick Zayas, COPC VP, in a pre-conference workshop at Execs In The Know’s Customer Response Summit (CSR) in Clearwater, Florida, on March 28, 2022. Managing/leveraging outsourced service providers. Key drivers affecting labor markets.

Contact Center 87

Contact Center Customer Support outsourcing Marketing 87

NobelBiz

JUNE 19, 2023

As businesses, we need to harness this culture of immediate responses to elevate customer service levels. This enables them to identify areas for improvement and provide timely feedback and coaching to agents. This process helps in identifying areas of improvement and facilitating effective coaching.

Call Center 52

Call Center Coaching Contact Center Metrics 52

JustCall

MARCH 13, 2020

The main purpose of coaching your sales team is to get them ready to face customers, take them through the product, and get more sales success. As a part of your sales coaching program, you need to lead your sales team through this sales process. Some of the courses that Carew International offers include: Selling Skills Coaching.

Sales 59

Sales Coaching Feedback Consulting 59

NobelBiz

FEBRUARY 13, 2024

Call Whispering Call whispering allows supervisors to coach agents during live calls by providing them with information or advice without the customer hearing, improving the quality of service in real-time. This approach underscores the company’s commitment to ongoing improvement and excellence in customer interactions.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Playvox

MARCH 21, 2024

Provide Coaching and Training Opportunities Investing in continuous training not only enhances the skills of agents but also boosts their confidence and job satisfaction. Along with training, it is important to provide timely coaching to your agents.

Morale 90

Morale Contact Center Quality management Coaching 90

ShepHyken

FEBRUARY 1, 2019

. – Roll out the customer service initiative to everyone. – If it is apparent that the current customer experience isn’t ideal, intervene and provide coaching. – Celebrate the success of amazing customer service! Provide a “safety net” with a real-time Service Level Agreement for the first week.

Customer centricity 226

Customer centricity CRM Finance Coaching 226

SharpenCX

MAY 16, 2022

Whether an agent is a naturally gifted speaker or someone who needs more coaching and guidance, everyone needs a solid script. Consistently coaching and training agents ensures that your employees are prepared, feel confident and come away from each call more motivated to take on the next one. Aim to Connect Through Strong Scripts.

Contact Center 67

Contact Center Scripts Call Center call center software 67