JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

Gamification 52

Gamification Sales Morale CRM 52

CCNG

NOVEMBER 9, 2022

Automatically aggregate, synthesize and analyze collective data and present it in functional real-time management dashboards to every stakeholder. Integrate holistic coaching, intelligent workflows, gamification, performance-based compensation and other capabilities to engender teamwork, accountability and collaboration.

Gamification 195

Gamification Customer Experience CCNG Employee engagement 195

Playvox

FEBRUARY 20, 2024

With five separate WFM schedulers handling schedules for different regions, scheduling for things such as daylight savings changes was difficult since not all regions changed time simultaneously. And, because the schedulers used different processes, it was a challenge to scale to meet the growing demands of their customer base.

Management 88

Management Gamification Calibration Quality management 88

Playvox

NOVEMBER 15, 2022

With WFM ROI like that, it pays to find the right workforce management software to improve workflow and deliver efficiency gains across all of your channels. Coach And Develop Your Customer Service And Support Team. This type of work takes people who are supposed to be coaches and mentors away from their key role of developing teams.

Management 86

Management Schedule adherence Coaching Contact Center 86

NobelBiz

APRIL 18, 2023

Utilizing Call Center Real-Time Analytics Employing real-time analytics enables operations managers to make informed decisions and respond promptly to changing trends. By monitoring key performance indicators (KPIs) in real time, managers can identify issues and implement solutions before they escalate.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Monet Software

APRIL 24, 2020

Others will find remote agents better able to meet increasing customer demand for off-hours service. And they should take into account that remote work generally requires more independent time management skill and tech savvy than on-site employment. Switching to an entirely remote workforce can solve many staffing challenges.

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62

Balto

SEPTEMBER 23, 2022

They can be your greatest assets, and they can help you meet and exceed your goals if you continue to guide them. At the same time, managers can continuously iterate on their playbooks with little-to-no interaction — giving them valuable time back to their day. Experienced Agents Want to Go Off-Script.

Scripts 52

Scripts Gamification Benchmark Surveys 52