Coaching Employee engagement Gamification Morale 
CX Global Media
APRIL 27, 2017
Gamification in customer experience has been used for several years. However the use of gamification tools in employee experience and performance has really just begun to emerge. For decades contact centers have explored ways to turn the tide of low employee engagement and low morale. Clic k to Tweet.
Playvox
APRIL 11, 2023
Invest In Coaching To keep contact center agents engaged, investing in training and coaching is essential. Coaching is a critical aspect of agent engagement in contact centers. According to a 2022 Gallup report , employee feedback should happen a few times a week.
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Call Design
NOVEMBER 14, 2021
Boosting employee motivation, training effectiveness, and quality of output can all be done by an ingenious method called gamification. Gamification refers to incorporating gaming elements into the training process or other elements of a workplace to diversify and improve the agent development. Look Long-Term. Track and Report.
Noble Systems
JULY 30, 2019
Disengaged employees aren’t as productive, leading to issues with metrics like right party contacts, first time payments, and call scores. That’s why one BPO turned to Noble Gamification — to bring a new sense of motivation to debt collectors and improve business results. 3 Benefits of Debt Collection Gamification.
Playvox
MARCH 12, 2024
Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. When exploring how to motivate agents, it’s important to note that intrinsic motivators have a more significant impact on employee engagement and performance than extrinsic motivators.
Playvox
FEBRUARY 20, 2024
“The Playvox WFM solution has made a significant impact on our ability to scale our customer operations team and gives our agents a morale boost as they now know their schedules will be accurate. By applying scores and prizes to your employees’ everyday tasks, you can make work feel more enjoyable and increase employee engagement.
Serenova
AUGUST 30, 2019
Recognition is an often underestimated but powerful employee engagement strategy. Well-recognized employees are more engaged, feel a stronger connection to their organization and have better work relationships ( Cicero ). The post Boosting Agent Engagement: The Power of Recognition appeared first on Serenova.
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