Coaching Customer retention Finance Upselling 
ChurnZero
NOVEMBER 4, 2022
To get your CS team to look outside of themselves and flex their empathy, coach them on how to interact with customers, especially when it involves delivering undesirable news. The biggest upset the industry has seen as of late is investors prioritizing and scrutinizing customer retention rates.
Balto
AUGUST 3, 2022
From training and coaching to software enhancements, investments allow you to scale your output without hiring, automate repetitive tasks, strengthen your funnel, and improve cross-functional collaboration and visibility. Customer acquisition is five to twenty-five times more expensive than customer retention.
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SmartKarrot
FEBRUARY 25, 2021
Develop and nurture cross-functional partnerships across the entire TargetCW organization including software, sales, marketing, finance and operations which impact overall customer success and drive customer retention and revenue growth. Achieve specific targets for retention, expansion, and other key revenue targets.
SmartKarrot
JUNE 1, 2021
Ensure that the data is well collected and analyzed in order to provide robust and ranked customer requirements to the project team. Support & coach the team on the methods and quality tools needed to reach Robustness, Customer satisfaction and Quality targets.
SmartKarrot
DECEMBER 16, 2020
Develop listening points in customer journey map e.g., usage, satisfaction, and development opportunities, with standardized interventions for each point in the journey. Partner with senior sales leadership to identify opportunities for customer and business development, including process improvement.
ChurnZero
APRIL 27, 2021
Early-Stage Funding & Customer Success. million round of financing led by Grotech Ventures in 2017. A: Very few of our early-stage investments have a Customer Success team at the time we invest. We coach our companies to staff for Customer Success from day one. Let’s hear what they each had to say. .
Amity
FEBRUARY 21, 2018
In short, Customer Success as a business unit is responsible for managing the customer after the initial sale. This is the never-ending mission of CSMs, managing accounts from onboarding, through adoption, to renewal or upselling/cross-selling, and repeat.
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