inmoment

AUGUST 16, 2018

Becoming customer-centric doesn’t just happen. Here are five key areas that serve as building blocks for infusing customer centricity into your brand. It should be clearly defined and communicated to employees and understood—and expected—by customers.

Customer centricity 40

Customer centricity Coaching Accountability Personalization 40

Vonage

MARCH 26, 2018

AI is hot in the contact center because it’s helping businesses analyze previously untapped customer data at scale, providing valuable context for driving more successful customer interactions. During the webinar, Furniss broke down four ways AI will impact customer service in 2018.

Customer Service 91

Customer Service Contact Center Customer centricity Coaching 91

Fonolo

JANUARY 14, 2020

Top Pick: Creating a winning customer-centric marketing strategy. Bliss is a fitting last name for the Founder and CEO of CustomerBliss, which focuses on improving the lives of customers in any industry. Top Pick: 7 tips and resources for Chief Customer Officers and C-Suite Customer Experience Leaders. Kate Nasser.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Comm100

MAY 31, 2016

“Thank your customer for complaining and mean it. ” – Marilyn Suttle, success coach and customer service expert. Handling difficult customers can be emotionally and financially draining, but as Marilyn Suttle points out, a difficult customer is still a customer. Download Now.

Customer centricity 43

Customer centricity Self service Chatbots Feedback 43

NobelBiz

FEBRUARY 13, 2024

Seamless CRM integration enables call centers to offer personalized customer service by providing agents with immediate access to customer histories, preferences, and prior interactions. This integration is crucial for delivering a customer-centric experience.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Comm100

APRIL 26, 2020

The idea of designing great experiences even BEFORE they reach customer service would change my whole outlook on service. Shortly thereafter I received some coaching from Jeff Toister and Annette Franz on how to get an CX initiative off the ground and I’ve been hooked ever since! Free Download: Never Miss a VIP White Paper.

Customer centricity 52

Customer centricity Real estate Feedback Chief Customer Officer 52

Amity

FEBRUARY 10, 2017

To learn more about Eloqua's Customer Success story, download our white paper: From $0 to $1 Billion, Scaling Customer Success at Eloqua. How is the Customer Success team structured at Oracle Marketing Cloud and has that evolved over the past years? That’s what we strive to do at Oracle Marketing Cloud.

Marketing 80

Marketing Customer centricity Coaching Sales 80