Quality Contact Solutions

JUNE 21, 2019

Jeri is a supervisor in our at-home, virtual call center. Jeri is a great communicator and is constructive and respectful of the employee with her response. Jeri uses what she hears on call monitoring and works hard to pull together the necessary feedback to provide the agents. Meet Jeri Graesser!

Telemarketing 71

Telemarketing virtual call center Construction B2B 71

aircall

FEBRUARY 24, 2021

You can even set up a fully-functional virtual call center and manage it remotely. For example, call center software often comes with coaching tools. Call recording and call monitoring, just two examples, allow sales leaders to pinpoint each rep’s strengths and weaknesses. .

Sales 62

Sales Technology call center software CRM 62

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Share responsibility and construct a common goal. Improved agent productivity – With more time available to front-line management, productivity improvements from focused coaching are realized. Application leaders responsible for contact centers must match investment planning with operational and business goals”.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56