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Quality Contact Solutions
JUNE 21, 2019
Jeri is a supervisor in our at-home, virtual call center. What makes Jeri a successful contact solutions supervisor? A successful contact solutions supervisor is a great communicator. Jeri is a great communicator and is constructive and respectful of the employee with her response. Meet Jeri Graesser!
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Share responsibility and construct a common goal. Improved agent productivity – With more time available to front-line management, productivity improvements from focused coaching are realized. Application leaders responsible for contact centers must match investment planning with operational and business goals”.
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