Calltools
APRIL 3, 2024
Self-Service Options Some callers have complex problems that require help from a customer service professional. Create self-service options for tasks like paying bills, checking balances, and updating contact information. Compliance standards can differ by industry, though.
NobelBiz
APRIL 2, 2024
The NobelBiz OMNI+ omnichannel contact center software was designed to accommodate any contact center setup, regardless of the number of seats or complexity of operations. We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check.
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Cisco - Contact Center
FEBRUARY 18, 2020
An intuitive conversational IVR, powered by Google Dialogflow improves customer self-service experiences over the phone by easily adding modern speech interfaces to existing self-service options. Innovative AI-Powered Self-Service.
SharpenCX
AUGUST 7, 2023
Sure, there are self-service options and automated chatbots to speed up service. Industry standards show agents can handle about two or three live chats at a time, while experienced reps can take on more. But each call center agent can only handle one call at a time. Agents are already at their computers.
NobelBiz
APRIL 18, 2023
For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.
JustCall
AUGUST 26, 2022
Cloud kitchens, offices, storage, meetings, and now cloud contact centers have come a long way. This article explains what CCaaS is and how this booming technology has put organizations in control of their customer service. CCaaS solutions are changing the way business operations are perceived. But what exactly is CCaaS?
3CLogic
FEBRUARY 7, 2024
Red Flag #1 Siloed Platform Environments Red Flag #2 Neglecting AI and Automation Red Flag #3 Ignoring Scalability and Security Red Flag #1: Siloed Platform Environments Consider a scenario where your contact center solution operates independently of your other platforms. It all comes down to implementing always-on, intelligent self-service.
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