3CLogic
DECEMBER 1, 2022
According to a recent survey of more than 300 IT decision-makers, 90% of respondents said phone is still a primary communication method at their organization, regardless of company size. Of the respondents surveyed: 28% want to record and store calls on demand. The Gap Between Systems of Record and Enterprise Phone Systems.
CSM Magazine
JANUARY 8, 2024
” This was the desperate plea from a major, global healthcare solutions company – and one of our customers here at Sabio – after a devastating ransomware attack had crippled their internal IT infrastructure. This enabled secure agent access from anywhere (i.e. It found that it cost companies on average $1.82
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3CLogic
SEPTEMBER 28, 2022
As healthcare providers look for ways to improve patient experiences in the post-pandemic era, giving high-quality healthcare support services is a top priority for providers. What is ServiceNow Healthcare and Life Sciences (HCLS) Service Management? Improved Patient Care Experiences. Unified Teams and Data.
Serenova
APRIL 12, 2019
So, for those contact centers that have not yet made the move, as well as for those that have already migrated to cloud technology, the questions is: Why? The complete breakdown of contact center size, based on the number of agents is: Size of Contact Center.
Talkdesk
FEBRUARY 15, 2021
Healthcare providers are at a pivotal moment to reimagine the patient experience. We talked to almost 700 patients and more than 170 patient experience (PX) professionals to understand the changing dynamics of PX in healthcare. We’re calling it the PX revolution in healthcare. Healthcare providers aspire to reimagine PX.
CSM Magazine
APRIL 13, 2023
The commissioned study conducted by Forrester Consulting on behalf of SuccessKPI indicates the move to the cloud has been a frustrating journey for many due to the complexity and a lack of resources. The move to the cloud has been a frustrating journey for many,” according to the Forrester study. Learn more at www.successkpi.com.
NobelBiz
FEBRUARY 7, 2022
Take, for example, the healthcare sector, Callers will most likely enter the line in a tense or critical condition. Acknowledging your customers’ problems demonstrates that your contact center is aware of the client’s concerns. Contact centers collect post-call feedback regularly. How can NobelBiz help?
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