NobelBiz

MARCH 19, 2024

By generating comprehensive reports, these dashboards empower organizations to track and analyze historical data points such as service levels, call times, resolution rates, and customer satisfaction scores. All enabled by NobelBiz leading contact center technology.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

Serenova

MAY 29, 2020

Monitor interactions to identify exactly where agents are delivering great service while uncovering opportunities for training and coaching. The Cloud. A cloud contact center solution is the default choice for contact centers focused on improving customer experience, and its benefits have never been clearer than now.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

Serenova

MAY 29, 2020

But the effects of this pandemic have shown it takes a cloud solution to adapt in a constantly changing world. With the cloud, contact centers can burst to scale and maintain business continuity in crisis regardless of where agents work. With every service channel you open, you’re offering more convenience.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

Fonolo

FEBRUARY 27, 2019

How to Efficiently Manage Service Levels with the Right Technology. Given that two thirds of customers are willing to pay a premium for excellent customer service, it is clear that efficiently managing your contact center’s service level is crucial. Shai Berger , Co-Founder and CEO, Fonolo.

Call Center 91

Call Center Contact Center Service level Enterprise 91

Enghouse Interactive

JULY 19, 2019

This leading-edge capability and the key informational and performance advantages it brings, will become an integral component of, not only cloud contact centers, but all communications capabilities and business processes. This negatively impacts the cost analysis for on premise solutions in favor of Cloud.

Cloud contact 40

Cloud contact Contact Center Service level Best practices 40

Fonolo

JUNE 12, 2019

Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. Speakers: Shai Berger , Co-Founder and CEO, Fonolo.

Abandon rate 99

Abandon rate Call Center Contact Center Education 99

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. All enabled by NobelBiz leading contact center technology.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59