Serenova

MARCH 1, 2020

Serenova’s team of technology and channel experts will be available to talk about how our partners and their customers thrive with our omnichannel cloud contact center solutions. For nearly two decades, Serenova has helped contact centers elevate customer experience and optimize their workforces with a true cloud platform.

contact center solutions 64

contact center solutions Cloud contact Contact Center Education 64

Outsource Consultants

MAY 3, 2018

For those in leadership positions, Business Intelligence software can be an important tool to help sift through data and make educated decisions that will have a positive impact on their companies. Despite this value, many are still don’t fully grasp the capabilities of this cloud-based software.

outsourcing 98

outsourcing Contact center software Cloud contact Chatbots 98

JustCall

NOVEMBER 25, 2022

Talkdesk NICE CXone Salesken CallMiner Eureka Genesys Cloud CX Avaya OneCloud CCaaS Observe.AI Talkdesk® is the global cloud contact center market leader for customer-focused businesses. Users: Sales; Sales Executive Industries: E-Learning; Education Management Market Segment : 59% Mid-Market ; 38% Enterprise. NICE CXone.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

NobelBiz

DECEMBER 19, 2023

Brayan Carpio Senior Call Center Manager, Call4You Marketing Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 105

Call Center Management Contact Center Wait times 105

Serenova

MAY 29, 2020

The Cloud. A cloud contact center solution is the default choice for contact centers focused on improving customer experience, and its benefits have never been clearer than now. But the effects of this pandemic have shown it takes a cloud solution to adapt in a constantly changing world. Calibrate regularly.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

CSM Magazine

OCTOBER 25, 2022

Calabrio continues to attract top-tier talent as the cloud contact centre landscape evolves. Calabrio , the workforce performance company, has hired Daniel Maier as chief revenue officer and Ryan Toben as senior vice president of customer success and sales operations. Daniel Maier, chief revenue officer, Calabrio.

SaaS 52

SaaS Cloud contact Customer centricity Coaching 52

Serenova

MAY 29, 2020

But the effects of this pandemic have shown it takes a cloud solution to adapt in a constantly changing world. With the cloud, contact centers can burst to scale and maintain business continuity in crisis regardless of where agents work. And the move to omnichannel cloud contact center solutions have accelerated for good reason.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

SharpenCX

OCTOBER 13, 2021

If you haven’t already, it’s vital to have cloud technology that keeps your data safe and makes your customer information accessible anywhere with internet access at any time. Cloud contact center technology allows your team to route and deliver interactions to remote agents across any channel.

Contact Center 128

Contact Center Technology Coaching Analytics 128

Hodusoft

FEBRUARY 9, 2022

The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming. Self-service.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

Serenova

MAY 13, 2020

Monitoring these interactions will provide the most valuable insights into how to improve the process and identify where agent coaching and education is needed most. To learn more about Serenova’s CxEngage Quality Management, contact us for a demo or download our guide Quality Management and Your Cloud Contact Center.

Contact Center 75

Contact Center Calibration Quality management Coaching 75

OrecX

DECEMBER 5, 2017

Cloud call recording applications are rising in popularity, along with cloud contact centers in general. With these many cloud benefits, however, comes a heightened risk to internet-based attacks which aim to compromise your recorded calls and your private network.

Cloud contact 48

Cloud contact Education Contact Center 48

Enghouse Interactive

AUGUST 30, 2021

For example clearing for university places after A-level results are announced in August is the busiest time for higher education institutions, as we explain in this recent blog post. Increase capacity via the cloud. One of the key advantages of cloud contact centres is flexibility.

Customer Service 58

Customer Service Self service Cloud contact Chatbots 58

SharpenCX

JULY 23, 2020

Contact centers are no longer confined to those windowless rooms with cubicles. With the rise in virtual and cloud contact centers, we’re seeing more companies managing agents who work in separate buildings, cities, states, or even countries. They’re no longer bound by the same geographic restrictions.

Contact Center 101

Contact Center Call Center At home agents Education 101

NobelBiz

APRIL 2, 2024

Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients. All enabled by NobelBiz leading contact center technology.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Avaya

MARCH 16, 2016

Diligent chose Engagement OnAvaya™ – Google™ Cloud Platform , designed with comprehensive cloud contact center capabilities. The Avaya cloud contact center solution supports Diligent’s highly-individualized approach. The ability to scale quickly without missing a beat is crucial to the young company.

Customer Experience 44

Customer Experience Cloud contact contact center solutions Contact Center 44

Aspect

JULY 15, 2020

Contact center s see the opportunity to r educe their real estate costs, but they are not confident in the long-term success of work-from-home. Many have found that while some agents can be more productive at home, other agents simply don’t perform well with that much freedom.

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

Serenova

MARCH 7, 2019

If you’re still wondering about cloud versus an on-premises system, then you need to join the Cloud Contact Center Faceoff. The session is hosted by Sheila McGee-Smith, and I’ll join many of my peers to talk about what you’ll need to consider as you embark on looking at new solutions for your contact center.

Enterprise 40

Enterprise Cloud contact Contact Center contact center solutions 40

NobelBiz

JANUARY 16, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. All enabled by NobelBiz leading contact center technology.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

NobelBiz

MARCH 19, 2024

Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients. All enabled by NobelBiz leading contact center technology. Watch video 8 Key Metrics that every call center dashboard should have 1.

Call Center 59

Call Center Average Handle Time Abandon Call Abandon rate 59

NobelBiz

FEBRUARY 22, 2023

Based on the past sales approaches that have performed best, analytics may also educate your salespeople on how to properly phrase queries or adjust their pitch to convince clients to buy. With our cloud contact center software OMNI+ , you have access to a customized Reports Engine that enables you to leverage the power of data.

Analytics 52

Analytics Contact Center Call Center call center workforce 52

Fonolo

JUNE 12, 2019

Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. Speakers: Shai Berger , Co-Founder and CEO, Fonolo.

Abandon rate 99

Abandon rate Call Center Contact Center Education 99

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. All enabled by NobelBiz leading contact center technology.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

NobelBiz

MARCH 26, 2024

Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients. All enabled by NobelBiz leading contact center technology.

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

Fonolo

OCTOBER 24, 2019

Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. Speakers: Shai Berger , Co-Founder and CEO, Fonolo.

Abandon rate 75

Abandon rate Call Center Contact Center Education 75

Fonolo

NOVEMBER 21, 2018

Twilio Flex was officially released prompting VP Al Cook to say , “Current approaches to cloud contact centers typically don’t offer the level of customization that these large organizations need … [unless] … you bludgeon a premises-based contact center into submission with enough time and professional services.” Shai Berger.

Call Center 57

Call Center Contact Center Chatbots Engineering 57

Fonolo

JANUARY 9, 2018

Ovum’s Ranking of Cloud Vendors. Research firm Ovum released a new edition of their great report, “Selecting a Multichannel Cloud Contact Center”. As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.

Call Center 65

Call Center Multichannel APIs Contact Center 65

Enghouse Interactive

JULY 19, 2019

This leading-edge capability and the key informational and performance advantages it brings, will become an integral component of, not only cloud contact centers, but all communications capabilities and business processes. This negatively impacts the cost analysis for on premise solutions in favor of Cloud.

Cloud contact 40

Cloud contact Contact Center Service level Best practices 40

Enghouse Interactive

JANUARY 13, 2021

Successful companies more likely to use cloud services and are more successful when they do. Using cloud contact center platforms drives more revenue (54.1% Video enablement: either use internally to manage remote agents, or externally for communications with customers. 43% using video for customer interactions, and 67.2%

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

Expivia

APRIL 1, 2021

Cloud Contact Centers. Some companies may need to outsource to a better-educated staff for more complicated issues. You will be able to call out to your speaker for help, rather than picking up your phone. The speaker will initiate customer support via the product, allowing it to essentially fix itself. Outsourcing.

Call Center 40

Call Center Interactive Voice Response outsourcing Chatbots 40

Fonolo

JANUARY 14, 2020

Top Pick: Customer self-service and the role of cloud contact centers. Their blog, which is updated regularly, aims to educate the customer service community on the latest trends in CX. And you can ask him about it anytime you like through his Twitter profile. Annette Franz @ CX Journey.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

NobelBiz

FEBRUARY 22, 2023

We offer world-class voice carrier services via a network developed particularly for the needs of a contact center. We combine voice with a cloud contact center to improve incoming and outbound efficiency and compliance solutions, which include comprehensive reporting tools.

Contact Center 52

Contact Center Real estate contact center solutions Sales 52

NobelBiz

FEBRUARY 22, 2023

We offer world-class voice carrier services via a network developed particularly for the needs of a contact center. We combine voice with a cloud contact center to improve incoming and outbound efficiency and compliance solutions, which include comprehensive reporting tools.

Contact Center 52

Contact Center Real estate contact center solutions Sales 52

Enghouse Interactive

JULY 5, 2019

Art Schoeller will also provide his expert insight as to where the cloud contact center industry is evolving and will discuss the latest advancements in Artificial Intelligence (AI); Robotic Process Automation (RPA); and Virtual Agents/Chat-bots.

Virtual Agent 40

Virtual Agent Contact Center Cloud contact Management 40

Serenova

FEBRUARY 3, 2020

They’re also likely the largest slice of your contact center’s agents and customers. consumers are more racially and ethnically diverse, more educated and more likely to live in city centers in the west and south. Millennials are now 30% of the total population—more than any other demographic. Today, U.S.

Interactive Voice Response 40

Interactive Voice Response Self service Contact Center Analytics 40

Fonolo

APRIL 18, 2019

Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. Shai Berger , Co-Founder and CEO, Fonolo.

Contact Center 59

Contact Center Customer Service Call Center Scripts 59

Fonolo

APRIL 10, 2019

Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer exp. Shai Berger , Co-Founder and CEO, Fonolo.

CRM 98

CRM Contact Center Call Center Contact center software 98

Fonolo

FEBRUARY 27, 2019

Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer exp. Shai Berger , Co-Founder and CEO, Fonolo.

Call Center 91

Call Center Contact Center Service level Enterprise 91