Serenova

MAY 29, 2020

Monitor interactions to identify exactly where agents are delivering great service while uncovering opportunities for training and coaching. You’ll improve customer experience metrics like average handle time and first call resolution. The Cloud. Technology for Cloud Contact Center Best Practices.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

Serenova

MAY 29, 2020

Monitor interactions to identify exactly where agents are delivering great service while uncovering opportunities for training and coaching. You’ll improve customer experience metrics like average handle time and first call resolution. Ask evaluators to review the same call and compare for better data and success.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. All enabled by NobelBiz leading contact center technology.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Enghouse Interactive

JULY 27, 2020

Transform the Contact Center with Microsoft Teams (blog Series). Register for our webinar with Dane Smith, Enghouse Education and Training Manager, and Jacki Tessmer, VP Product Marketing. Transform your Contact Center with Microsoft Teams. Blog #3 Seeing is Believing! The tools are here. Take advantage of them now!

Contact Center 52

Contact Center Education First call resolution Cloud contact 52