NobelBiz

FEBRUARY 6, 2024

With the shift from an unregulated space to one that is increasingly governed by rules, the importance of navigating this landscape with a knowledgeable partner becomes huge. Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

NobelBiz

APRIL 23, 2024

this is governed by the Fair Debt Collection Practices Act (FDCPA), which sets guidelines on how collectors can conduct themselves, the times and methods by which they can contact debtors, and the actions they are prohibited from taking. In the U.S.,

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

NobelBiz

MAY 7, 2024

(Predictive, Progressive, Preview, and Auto Preview) Use Cases Outbound calling – middle ground between efficiency gained by making outbound calls automatically and compliance with governing rules and regulations in the industry. Continued education and troubleshooting help maintain high performance and satisfaction levels among staff.

Call Center 59

Call Center Interactive Voice Response Wait times Telemarketing 59

Fonolo

JANUARY 14, 2020

Top Pick: Customer self-service and the role of cloud contact centers. They’re the driving force behind more than 2,000 of the world’s brands, including more than 50% of the Fortune 500 and 90% of US Government Executive Branch Departments. Annette Franz @ CX Journey.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Dialer 360

SEPTEMBER 7, 2018

This will host contact center operation on the cloud. Hence, that means an increase in the number of cloud contact center. As an organization that adopt the cloud for contact center operation. Cost efficiency and speedy facility service delivery ease of scalability. Performance Management.

outsourcing 20

outsourcing Call Center Contact Center Education 20