NobelBiz

SEPTEMBER 30, 2020

This is especially true for people working in contact centers. The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center. Adapting to the new reality became a matter of survival.

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virtual call center Call Center Contact Center voip 52

Fenero

JULY 11, 2018

Now are the days where you need to spend time to find a partner that can help you set up your virtual call center in under an hour and without any upfront CapEx. Gone are the days where you have to go to your personal banker to take out a loan to purchase an expensive PBX or a dialer.

virtual call center 11

virtual call center Call Center Personalization Virtual Agent 11

Babelforce

NOVEMBER 30, 2022

(Working with contact centers around the world, we know that better than anyone!). We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Active waiting calls metric. Call Center Analytics.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

NobelBiz

MAY 24, 2022

In the post-covid era, the contact center sector has altered dramatically. Managing call center agents remotely has become a true challenge for the industry. In this article, discover 5 tips to manage remote call center agents successfully.

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52

NobelBiz

AUGUST 11, 2022

Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. That’s where CCaaS – Contact Center as a Service comes in. Why CCaaS flexibility is so important for call centers?

contact center solutions 52

contact center solutions Contact Center Interactive Voice Response Cloud contact 52

NobelBiz

NOVEMBER 26, 2021

Measuring the performance of a contact center entails examining the efficiency level of each agent as well as the efficiency level of the various departments to guarantee that your contact center is performing. Naturally, having your contact center be as productive as possible is in your best interests.

Best practices 52

Best practices Management Contact Center Cloud contact 52

NobelBiz

FEBRUARY 22, 2023

This particular kind of work environment has enabled many businesses and contact centers to retain service continuity. However, it is not a walk in the park to integrate remote work in contact centers. So, how can you arrange remote working while maintaining your agent’s performance?

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

NobelBiz

FEBRUARY 22, 2023

This particular kind of work environment has enabled many businesses and contact centers to retain service continuity. However, it is not a walk in the park to integrate remote work in contact centers. So, how can you arrange remote working while maintaining your agent’s performance?

Contact Center 52

Contact Center Gamification contact center solutions Coaching 52

Babelforce

MAY 20, 2021

In this article we’ll discuss nine of the most common issues call center agents face when working from home… and ideas about how to solve each one! It’s often possible to migrate older systems to the cloud to enable remote work. But a better solution is to switch to cloud-first contact center software.

Call Center 52

Call Center Contact Center voip Contact center software 52