NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

SharpenCX

JULY 26, 2023

Use the data to see where agents struggle, whether in process, contact center software, or team cohesiveness. Then, conduct 1:1 conversations with your managers to address key concerns using call center data for support. Get specific so managers change their coaching or training tactics to include smarter processes.

Call Center 67

Call Center Contact Center Contact center software Coaching 67

Noble Systems

MARCH 19, 2021

While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. Reporting is one of the pillars of the small business call center software platform.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

NobelBiz

MARCH 14, 2023

Develop and implement standard call scripts that are compliant with regulations and provide consistency across all agents. Inadequate Agent Training: Inadequate training for call center employees and agents can lead to decreased productivity, increased errors, and compliance issues. We will explain this further in the next section.

Contact Center 52

Contact Center Scripts Call Center Government 52

NobelBiz

JULY 25, 2023

Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching. Discover how AI integration influences agents and the age of anti-script.

Analytics 98

Analytics Call Center Scripts Contact center software 98

NobelBiz

MARCH 14, 2022

Get actionable bite-size information about of what KPIs to track for better overall performance from our Top 5 outbound Contact Center KPIs Guide ! Outbound call scripts are important but are they vital? Scripts can assist outbound agents in better remembering information, avoiding mistakes, and being consistent.

Contact Center 52

Contact Center Scripts Average Handle Time Cloud contact 52

NobelBiz

NOVEMBER 26, 2021

Call Whispering Quality training for your contact center agents is a must if you want to provide excellent customer support. To satisfy client expectations, agents, whether in sales or customer service, must be regularly coached, supported, encouraged, and kept up to speed on the brand’s latest services or goods.

Best practices 52

Best practices Management Contact Center Cloud contact 52