CX Journey
NOVEMBER 6, 2014
We consider costs for ground transportation, including rental cars, hotel rates, and park fees, never mind the “special fees” also known as bribes that one tends to be ordered to pay in certain locations. Sarah Simon is a career insights professional with 16 years of experience in the feedback industry. Terrain Knowledge Q.
Talkdesk
JULY 31, 2017
This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. What are some of the good use cases you’ve heard around SMS and how it was effectively weaved into customer service? Agent productivity is a key to driving customer satisfaction.
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Kayako
DECEMBER 3, 2015
Customer service is a cost-center, it doesn’t impact earnings, and investing money into it is like pouring money down the drain… isn’t it? You know that exceptional customer service has more impact on the rest of the business than your colleagues realize. You know that customer feedback helps build a better product.
Talkdesk
JULY 31, 2017
This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. What are some of the good use cases you’ve heard around SMS and how it was effectively weaved into customer service? Agent productivity is a key to driving customer satisfaction.
Netomi
JANUARY 5, 2022
She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Our favorite content from Lincoln : Customer Success Capacity Planning Guide & Calculator. Lynn Hunsaker.
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