CX Journey

NOVEMBER 6, 2014

We consider costs for ground transportation, including rental cars, hotel rates, and park fees, never mind the “special fees” also known as bribes that one tends to be ordered to pay in certain locations. Sarah Simon is a career insights professional with 16 years of experience in the feedback industry.

Consulting 68

Consulting Consulting Chief Customer Officer Journey mapping 68

Kayako

DECEMBER 3, 2015

Customer service is a cost-center, it doesn’t impact earnings, and investing money into it is like pouring money down the drain… isn’t it? You know that exceptional customer service has more impact on the rest of the business than your colleagues realize. You know that customer feedback helps build a better product.

Customer Service 50

Customer Service Chief Customer Officer Transportation Feedback 50

Netomi

JANUARY 5, 2022

Flavio is the VP of Operations and Customer Support at DigiCert, Inc., She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Customer Service Leaders: Marsha Collier.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98