ChurnZero

DECEMBER 27, 2019

2019 SaaS Awards Program in the Best SaaS Product for Customer Services/CRM category . Overall SaaS Category Winner in 2019 APPEALIE Awards . Tech 100 Company and our Chief Customer Officer, Abby Hammer, was named a Tech 100 Executive by NVTC . Customer Success Resource.

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Chief Customer Officer SaaS B2B Best practices 64

ChurnZero

JANUARY 15, 2021

Customer Success teams rose to the challenge of retaining customers during a global health and economic crisis. For SaaS businesses, protecting the customer base became the main, if not only, priority during this tumultuous time. Bigger budgets for Customer Success. Marley Wagner , Sr.

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SaaS Chief Customer Officer Metrics Education 52

SmartKarrot

JANUARY 5, 2021

His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. She has also geared up many product-based SaaS companies as an Investor in recent times. he has been supporting the customer relationship management professionals and teams for over decades now.

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Chief Customer Officer SaaS B2B Consulting 21

ClientSuccess

MAY 15, 2019

As a version one, I’d say your very first conversation with customers needs to be all about understanding their business objectives and goals, and then find a place to track that. It doesn’t matter whether it’s a CRM system, another tool, or a spreadsheet…just seek to understand what their goals are!

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Chief Customer Officer Engineering Best practices Metrics 45