TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

ChurnZero

FEBRUARY 23, 2023

There are two primary reasons why: First, you need to retain customers to simply “keep the lights on” so to speak. Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. Improve customer onboarding You never get a second chance to make a first impression.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

FEBRUARY 23, 2023

There are two primary reasons why: First, you need to retain customers to simply “keep the lights on” so to speak. Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. Improve customer onboarding You never get a second chance to make a first impression.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

Talkdesk

FEBRUARY 5, 2021

Influencers have been able to use products or try clothes on in real time, giving customers chances to ask questions, sign up for one-on-one virtual consultations or even buy as they watch. Video commerce has become a great tool not just for consumer education, but also for upselling and cross-selling. Customers want opinions.

Contact Center 87

Contact Center Brand ambassadors Consulting Consulting 87

Comm100

FEBRUARY 20, 2018

Chatbots are like evolved self-service portals or advanced knowledge bases. They help customers quickly and easily find the answers to simple queries. Customer and company channel preferences don’t often align – however, AI makes that possible. And customers appreciate the self-service nature of Chatbots.

Chatbots 52

Chatbots Contact Center Benchmark Chief Customer Officer 52

ChurnZero

JANUARY 13, 2023

Ed Powers , principal consultant, Service Excellence Partners. 2023 will be a big year gaining market traction in new customer intelligence platforms. Tech-touch experience will become crucial for landing a Customer Success role. The role of chief customer officer moves into the limelight.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98