Nicereply

MARCH 23, 2021

We’ve got quite a few friends in the customer service world who inspire us. We’ve linked each person to their Twitter feed so you can follow them. Customer Service Experts, Writers, Consultants, and Influencers. Mathew Patterson – Customer Service Evangelist at HelpScout. Help us learn from you Bill!).

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

Beyond Philosophy

OCTOBER 21, 2021

We know from industry research and personal experience that despite all the attention on it, Customer Experience is either stagnating or not getting the results CEO’s desire. It doesn’t connect your CRM with the point of sales to inform agents about the customers. Few companies have a Chief Customer Officer.

Chief Customer Officer 195

Chief Customer Officer Contact Center CRM Call Center 195

Answer Dash

SEPTEMBER 14, 2019

Additionally, company employees feel more trustworthy to us in person. Don’t underestimate the importance of the human element in the consumer journey! 15% OF CONSUMERS EXPECT PERSONALIZED EXPERIENCES Consumers are ready and willing to make personalization a reality, but they aren’t confident that brands will actually follow through.

Chief Customer Officer 52

Chief Customer Officer Customer Experience Journey mapping Customer centricity 52

360Connext

MARCH 8, 2018

Jeannie and I share something in common: a passion for human evaluation of the customer experience. We both enjoy dissecting the moments that matter to customers and employees to truly understand what fosters a great relationship and yields professional and personal results. Let the customer journey be your guide.

Marketing 63

Marketing Journey mapping Chief Customer Officer Advertising 63

Pointillist

JUNE 6, 2018

I’ve got clients where the Chief Customer Officer reports directly to the CEO and where CX teams report to Marketing. Another challenge for customer experience teams is figuring out how to move forward and build momentum after they’ve created their first customer journey map.

Journey mapping 40

Journey mapping Customer Experience Chief Customer Officer Metrics 40

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Horizon CX

DECEMBER 31, 2018

Year-end has always been a time for personal reflection for me and as 2018 ends in just a few hours, I am inspired to share the following thoughts around Customer Experience both in reflection of the year just about to end and the one just about to begin. Customer Journey Mapping is another case in point.

Journey mapping 40

Journey mapping Chief Customer Officer Surveys Consulting 40