Altivon

MAY 31, 2020

Our Chief Customer Officer Frank Tersigni recently visited with Jim Burton on the BC Strategies podcast. The true value of cloud-based computing goes way beyond deployment speed and expense budgets. The true value of cloud-based computing goes way beyond deployment speed and expense budgets. The Sky is the Limit.

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TechSee

AUGUST 14, 2023

Follow on LinkedIn Jeanne Bliss , Founder & CEO at Customer Bliss Jeanne Bliss is the Founder and President of CustomerBliss and Co-Founder of The Customer Experience Professionals Association. Jeanne has 35 years of experience helping companies elevate their position with customers and the marketplace.

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Fonolo

JANUARY 14, 2020

Jeanne has been helping companies create deeper relationships with their customers for over 35 years. She has worked Microsoft, Allstate, and Lands’ End, pioneering the role of the “Chief Customer Officer” . Top Pick: 7 tips and resources for Chief Customer Officers and C-Suite Customer Experience Leaders.

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Altivon

JUNE 7, 2020

The successful move to remote work and distributed operations that these contact centers made is a good model for the rest of the organization. In my role as Chief Customer Officer, I get to speak with CIOs and other executives across a wide sweep of companies. Cloud Contact Centers Lead the Way in Innovation.

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Contact Center Pipeline

JANUARY 18, 2023

The economy—and spending and consequent demand for service for items and services that need contact centers for—has bounced back. And customers have […]. The New Year’s message has as its core, promises of better things ahead. And yes, that did happen to some extent in 2022.

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DMG Consulting

DECEMBER 7, 2021

The contact center world is in the early days of a true metamorphosis, one that is going to impact all aspects of these service departments: people, process and technology. From blame point to chief customer officer – Contact centers clean up mistakes and problems originating “upstream” and “downstream” in companies.

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Contact Center Pipeline

JANUARY 31, 2023

Our top 5 posts for January are set to start us off on the right foot for 2023. Our Advisory Board offers their insights on trends we should expect to see for our centers throughout this new year. Meanwhile, Vasili guides us through finding the right balance of AI and human capabilities for the best […]

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