TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Altivon

MAY 31, 2020

Our Chief Customer Officer Frank Tersigni recently visited with Jim Burton on the BC Strategies podcast. The true value of cloud-based computing goes way beyond deployment speed and expense budgets. The true value of cloud-based computing goes way beyond deployment speed and expense budgets.

Chief Customer Officer 52

Chief Customer Officer Cloud contact contact center solutions Contact Center 52

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Altivon

JUNE 7, 2020

The successful move to remote work and distributed operations that these contact centers made is a good model for the rest of the organization. In my role as Chief Customer Officer, I get to speak with CIOs and other executives across a wide sweep of companies. Cloud Contact Centers Lead the Way in Innovation.

Contact Center 52

Contact Center Chief Customer Officer Contact center software Morale 52

Contact Center Pipeline

JANUARY 18, 2023

The economy—and spending and consequent demand for service for items and services that need contact centers for—has bounced back. And customers have […]. The New Year’s message has as its core, promises of better things ahead. And yes, that did happen to some extent in 2022.

Contact Center 147

Contact Center Chief Customer Officer Cloud contact Customer Experience 147

Contact Center Pipeline

JANUARY 31, 2023

Our top 5 posts for January are set to start us off on the right foot for 2023. Our Advisory Board offers their insights on trends we should expect to see for our centers throughout this new year. Meanwhile, Vasili guides us through finding the right balance of AI and human capabilities for the best […]

Chief Customer Officer 37

Chief Customer Officer Personalization Cloud contact Contact Center 37

DMG Consulting

DECEMBER 7, 2021

The contact center world is in the early days of a true metamorphosis, one that is going to impact all aspects of these service departments: people, process and technology. From blame point to chief customer officer – Contact centers clean up mistakes and problems originating “upstream” and “downstream” in companies.

Contact Center 48

Contact Center Chief Customer Officer CRM Cloud contact 48