TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Follow on LinkedIn John R.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Fonolo

JANUARY 14, 2020

Jeanne has been helping companies create deeper relationships with their customers for over 35 years. She has worked Microsoft, Allstate, and Lands’ End, pioneering the role of the “Chief Customer Officer” . Top Pick: 7 tips and resources for Chief Customer Officers and C-Suite Customer Experience Leaders.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

DMG Consulting

DECEMBER 7, 2021

The contact center world is in the early days of a true metamorphosis, one that is going to impact all aspects of these service departments: people, process and technology. From blame point to chief customer officer – Contact centers clean up mistakes and problems originating “upstream” and “downstream” in companies.

Contact Center 48

Contact Center Chief Customer Officer CRM Cloud contact 48