Contact Center Pipeline

JANUARY 18, 2023

The economy—and spending and consequent demand for service for items and services that need contact centers for—has bounced back. And customers have […]. And yes, that did happen to some extent in 2022. The worst of the COVID-19 pandemic appears hopefully behind us.

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DMG Consulting

DECEMBER 7, 2021

Contact Center Transformation: The Next Act. The contact center world is in the early days of a true metamorphosis, one that is going to impact all aspects of these service departments: people, process and technology. It’s Time to Transform. It’s Time to Transform. if they need to escalate to a live agent).

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TechSee

AUGUST 14, 2023

Passionate about amplifying the voices of other women, Clare launched the ‘Inspiring Women in CX’ podcast during the pandemic, which led her to founding Women in CX , the world’s first online membership community for women in customer experience and technology. of podcasts worldwide.

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Altivon

MAY 31, 2020

Our Chief Customer Officer Frank Tersigni recently visited with Jim Burton on the BC Strategies podcast. The true value of cloud-based computing goes way beyond deployment speed and expense budgets. The true value of cloud-based computing goes way beyond deployment speed and expense budgets. The Sky is the Limit.

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Fonolo

JANUARY 14, 2020

Jeanne has been helping companies create deeper relationships with their customers for over 35 years. She has worked Microsoft, Allstate, and Lands’ End, pioneering the role of the “Chief Customer Officer” . Top Pick: 7 tips and resources for Chief Customer Officers and C-Suite Customer Experience Leaders.

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Altivon

JUNE 7, 2020

Like all other businesses, our customers across North America had to react swiftly in March to safeguard employees. They sent home everyone they could including contact center agents. We geared up to help ensure continuity for contact center and similar customer-facing operations. It accelerates decisions.

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Contact Center Pipeline

JANUARY 31, 2023

Our Advisory Board offers their insights on trends we should expect to see for our centers throughout this new year. Our top 5 posts for January are set to start us off on the right foot for 2023. Meanwhile, Vasili guides us through finding the right balance of AI and human capabilities for the best […]

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