Altivon
MAY 31, 2020
Our Chief Customer Officer Frank Tersigni recently visited with Jim Burton on the BC Strategies podcast. The true value of cloud-based computing goes way beyond deployment speed and expense budgets. The true value of cloud-based computing goes way beyond deployment speed and expense budgets. The Sky is the Limit.
Fonolo
JANUARY 14, 2020
Jeanne has been helping companies create deeper relationships with their customers for over 35 years. She has worked Microsoft, Allstate, and Lands’ End, pioneering the role of the “Chief Customer Officer” . Top Pick: 7 tips and resources for Chief Customer Officers and C-Suite Customer Experience Leaders.
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Altivon
JUNE 7, 2020
The successful move to remote work and distributed operations that these contact centers made is a good model for the rest of the organization. In my role as Chief Customer Officer, I get to speak with CIOs and other executives across a wide sweep of companies. Cloud Contact Centers Lead the Way in Innovation.
Contact Center Pipeline
JANUARY 31, 2023
Our top 5 posts for January are set to start us off on the right foot for 2023. Our Advisory Board offers their insights on trends we should expect to see for our centers throughout this new year. Meanwhile, Vasili guides us through finding the right balance of AI and human capabilities for the best […]
DMG Consulting
DECEMBER 7, 2021
Driven by elevated customer and employee expectations, technical innovation, increasing globalization and scale, operational opportunities and the cloud, contact center executives are rethinking their strategies and reimagining the future of these essential customer-facing departments.
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