Chatbots Multichannel Self service Virtual Agent 
SmartAction
MARCH 7, 2023
This is especially true for those cutting-edge companies that have wisely made multichannel communication a central part of their support model. If IVAs drive the CAI platform that lies at the heart of multichannel communication strategies, then the IVA has fully moved from “nice-to-have” to “must-have” status.
Altivon
MARCH 20, 2018
Chatbots, Omnichannel and Cloud are three top trends for contact centers. Chatbots: Prosperous Future or Disaster? Through better web-based content, enhanced IVR, the Internet of Things (IoT), virtual agents and, yes, chatbots. OmniChannel: Distinctly Different from MultiChannel. How is that possible?
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Lumoa
JUNE 23, 2021
The denouement of Gartner’s latest Hype Cycle for AI shows how AI-powered contact center technologies such as natural language processing (NLP), chatbots, and machine learning (ML) have recently begun to lose their magnetism, ending up in the Trough of Disillusionment.
Hodusoft
OCTOBER 19, 2023
When calls are routed to the right agent, it ensures faster issue resolution, reduced handling times, and increased customer satisfaction. Self-Service Options : Self-service options in call routing optimization are another effective way to enhance contact center efficiency. without speaking to an agent.
Creative Virtual
DECEMBER 13, 2018
It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. This was the fourth time a group of runners from Creative Virtual did a 10k in support of the RSPCA. Congratulations!
VocalCom
JULY 2, 2020
We are social creatures and the value interacting with another human being over a machine when dealing with a complex and emotional problem cannot be underestimated: humans offer a level of empathy that no chatbot or automated agent can currently provide. The rise of self-service has made human support even more critical.
Fonolo
APRIL 6, 2020
Whether it’s on social media, chatbot or other AI technology features, it’s important to know what your customers want and use tools that will help you increase your ROI. Service Hub includes a shared email inbox, live chat software, and self-service tools, all of which integrate seamlessly with Aircall for phone support.
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