Expivia

FEBRUARY 18, 2024

It’s about recognizing the strategic value of AI in delivering a superior customer experience, one that goes beyond the limitations of traditional call volumes and efficiency metrics. With a strategic focus on technology and AI, Expivia has redefined what it means to be a BPO partner. Click here to contact us!

Customer Support 40

Customer Support outsourcing Strategic Value Contact Center 40

TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

ChurnZero

JANUARY 25, 2024

KPIs now include not just customer satisfaction scores but also revenue-related metrics like renewal rates, upsell and cross sell targets, and customer lifetime value. In 2024, tracking these metrics and demonstrating their impact are essential skills for CS professionals. Today, hybrid models are becoming more common.

Education 52

Education Upselling Consulting Consulting 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. The first step in creating a revenue-generating customer service organization is to determine which strategy or strategies are most applicable to your business today.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

ChurnZero

JANUARY 4, 2019

As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. With this newly available time, CS teams will increasingly be focused on customer interactions that demand a human touch, where creative and strategic thinking is required. the stuff that Customer Success teams are really meant to do).

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ChurnZero

JANUARY 4, 2019

As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. With this newly available time, CS teams will increasingly be focused on customer interactions that demand a human touch, where creative and strategic thinking is required. the stuff that Customer Success teams are really meant to do).

SaaS 49

SaaS Chief Customer Officer Education Consulting 49