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The Top 11 Help Desk and Service Desk Software Platforms In 2022 [Features, Pricing, and More]

Netomi

Service desk chatbot tools act as the first line of defense interacting with customers to automatically resolve highly repeatable tickets. Integrating a top-performing Zendesk chatbot can make your help desk even more powerful. Omnichannel experience and support – including real-time chat and email. Multi-channel.

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

In this blog, we have highlighted how call center management can be made seamless using call center software or contact center software while tracking essential metrics and executing standard call center management practices. Therefore, FCR becomes a crucial metric for customer relationship management. Let’s get started!