CSM Magazine

MAY 27, 2024

Proof Points : Provide evidence to support your claims, such as customer testimonials or performance metrics. Is it your 24/7 availability, your personalized service, or perhaps your multi-channel support? ” Provide Proof Points Support your claims with evidence. Who are they?

Customer Service 52

Customer Service Multi-channel support Metrics Accountability 52

NICE inContact

FEBRUARY 23, 2016

We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.

Agent Empowerment 50

Agent Empowerment Multi-channel support Contact Center Cloud contact 50

Netomi

NOVEMBER 8, 2021

Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Multi-channel.

Chatbots 52

Chatbots Enterprise Self service CRM 52