Comm100

AUGUST 5, 2020

Only 35% of customers are willing to wait 30-60 seconds for a response on live chat. For today’s consumer fast support is non-negotiable, and long wait times are unacceptable. So how can your team reduce wait times and give your customers the immediate attention they expect? What not to do. What to do.

Wait times 52

Wait times Interactive Voice Response Customer Service Chatbots 52

Creative Virtual

DECEMBER 10, 2020

This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020. I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

Interactions

JULY 29, 2021

My hypothesis: speaking to a live agent often involves a wait time. Even newer technologies like chatbots can trap customers in the same never-ending loop. Read our ebook Blueprint of the Modern Consumer for more survey results and tips on how to meet today’s consumer expectations around CX.

Customer Care 71

Customer Care Surveys Wait times Self service 71

Netomi

APRIL 19, 2022

How can companies deliver more effortless and timely support, across channels? Learn more about the importance of CX in gaming in Netomi’s ebook : Pleasing A Tough Crowd: Online Games and the New Imperative for Customer Experience! . The Role of Chatbots & Conversational AI in Gaming.

Customer Experience 64

Customer Experience Chatbots Self service Construction 64

ChurnZero

NOVEMBER 9, 2021

Keep reading for our tips on how to improve customer experience at your SaaS company. This could include email, chatbots, phone lines, and in-app support. Communicate wait times if there’s any sort of delay to speak to a team member, and follow up with customers after the fact. Design a Fluid Onboarding Experience.

SaaS 97

SaaS Customer Experience Surveys Customer retention 97

ChurnZero

NOVEMBER 9, 2021

Keep reading for our tips on how to improve customer experience at your SaaS company. This could include email, chatbots , phone lines, and in-app support. Communicate wait times if there’s any sort of delay to speak to a team member, and follow up with customers after the fact.

SaaS 52

SaaS Customer Experience Surveys Customer retention 52

JustCall

AUGUST 12, 2022

They let your customers have relevant information at the tip of their fingertips even when a representative is not available. This is instant and does not make your customer wait. Hence, it takes away the wait time problem that many customer helplines used to have in the past. Have you checked out our most recent eBook?

voip 52

voip Advertising Wait times Sales 52