Tenfold - Contact Center Blog

NOVEMBER 30, 2017

However, executing a customer-centric strategy doesn’t happen overnight, and it has to be guided by a well-laid out customer centric business strategy. Strategies in Optimizing Call Center Customer Support for Increased Revenue. Establishing a Customer-First Mindset without Sacrificing Efficiency.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Call Experts

JANUARY 8, 2020

Include a detailed FAQ section on your website, support documents, interactive mobile apps, online communities, and web-based chatbots to support customer's needs. This allows your business the opportunity to deliver a timely solution to please your customers. How to Provide Personalized Customer Service.

Journey mapping 78

Journey mapping Contact Center Interactive Voice Response outsourcing 78

CSM Magazine

DECEMBER 15, 2021

Leading with employees in mind in times of crisis will help you empower your team to deliver exceptional customer support. When your employees are happy and feel safe in the workplace – they are more productive and efficient. Increase Customer Support Capabilities.

Customer Service 52

Customer Service Self service Finance Interactive Voice Response 52

Kayako

APRIL 29, 2019

There is a lot of focus on employee engagement and experience these days. And with good reason, customer-centric culture is the backbone of good customer experience. Richard Branson famously said “If you look after your staff well, they will look after your customers. Support teams with the right systems and tech.

Customer Service 65

Customer Service Employee engagement Customer centricity Entertainment 65

DMG Consulting

OCTOBER 4, 2017

The acquired knowledge is assimilated and leveraged in future interactions. IVAs are known by many names, including interactive virtual agents, virtual agents, virtual reps, v-reps, bots, chatbots, chatterbots, and more.) RPA solutions, which are often called robots, can be used on an attended and unattended basis.

Contact Center 48

Contact Center Virtual Agent Self service Chatbots 48

Fonolo

NOVEMBER 17, 2020

Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. 5) Social Media is Synonymous With Customer Support. Why Gamification Matters.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Playvox

MARCH 19, 2024

From eliminating manual, repetitive tasks for agents to leveraging natural language processing (NLP) and AI with chatbots and phone support, contact center AI provides numerous opportunities to transform CX — and the bottom line. This compares to 19% of baby boomers and 43% of Gen X customers who report they would do the same.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

Balto

SEPTEMBER 18, 2023

The Importance of Immediate Assistance in Today’s Fast-Paced World Providing fast customer support is no longer a secondary matter – it’s something that customers expect when they seek help. When a customer picks up their phone to call your company, they expect a fast and consistent service level.

Interactive Voice Response 52

Interactive Voice Response Scripts Contact Center Coaching 52

Hodusoft

MARCH 21, 2024

Whether it is about offering customer support or managing the data, BPO plays a key role in the success of today’s businesses, connecting companies with specialized services across borders. However, like any other business, BPOs also face several challenges.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

SharpenCX

AUGUST 21, 2023

Sixty-six percent of customers expect companies to understand their unique needs and expectations, yet the same percentage say they’re generally treated like numbers. Not only is employee experience a worthy goal because it rewards the people who make, market, and service your product/solution, it can also lead to 23% higher profitability.

Call Center 67

Call Center First call resolution Contact Center Contact center software 67

Hodusoft

NOVEMBER 29, 2022

Using Genesys Cloud CX, contact center owners can effortlessly handle interactions and metrics and address problems quickly. Cons : Its customer support service can be better. The software is easy to use and scores high in user satisfaction. The solution is also reported to have integration and stability issues.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

Enghouse Interactive

OCTOBER 12, 2021

Add self-service so that customers can have control of how they engage with you. Use chatbots (basic or AI-enabled) to further accelerate the process and only route complex or exceptional issues to highly trained live agents. Use Artificial Intelligence to listen to what is being said, “why”, and the “what” behind it.

Customer Experience 86

Customer Experience Self service Banking Employee engagement 86