TechSee

JUNE 25, 2019

According to IDC, “AI is the game changer in a highly competitive environment, especially across customer-facing industries such as retail and finance, where AI has the power to push customer experience to the next level with virtual assistants, product recommendations, or visual searches.”. Customer Identification.

Technology 122

Technology Customer Service Gamification Contact Center 122

VHT

OCTOBER 18, 2018

These five proven technologies will help meet that challenge, especially when deployed in innovative, customer-savvy applications. People love using chatbots for simple tasks. These smart little applications can even engage customers in fun and unusual ways. Social Media Customer Care.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

Fonolo

FEBRUARY 19, 2019

Why You Should Empower Your Customer Service Team. Customer Experience Trends. The contact center really just one component of the bigger world of customer service or customer experience. On the Horizon: Customer Service Trends in 2019 [Report]. Keeping AI and Chatbots in Perspective.

Call Center 62

Call Center Contact Center Agent burnout Gamification 62

JivoChat

JULY 27, 2021

Increasing customer engagement over the long term also boosts the likelihood of word-of-mouth referrals, a golden source of new business. Improving the customer experience. Engaging customers helps you improve their experience as they purchase and implement your solution. Increasing customer loyalty.

Gamification 52

Gamification Chatbots Sales Feedback 52