TechSee

JUNE 25, 2019

Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. This is likely one reason why Oracle found that 80% of sales and marketing leaders say they currently use or plan to deploy chatbots in the near future. Gamification.

Technology 122

Technology Customer Service Gamification Contact Center 122

VHT

OCTOBER 18, 2018

People love using chatbots for simple tasks. Chatbots using natural language processing (NLP) can conduct email or text conversations that promote add-on products, offer extended warranties or link to entertaining and educational videos. They work 24/7 across web, mobile, text and social channels.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

JivoChat

JULY 27, 2021

AI-powered chatbots are a revolutionary way to address this issue. Chatbots can also analyze customer behavior, segment customers, and ultimately increase sales conversions, and by 2022, they may be resolving up to 90% of all customer queries. Use gamification. Social proof is one of the most powerful forms of influence.

Gamification 52

Gamification Chatbots Sales Feedback 52

Fonolo

FEBRUARY 19, 2019

It’s a dramatic – and sometimes entertaining – reminder of how much frustration and anger is caused by a problem that could actually be solved quite simply. Keeping AI and Chatbots in Perspective. How to Think about Chatbots in a Big Picture Kinda Way. What’s Inside: Gamification in the Contact Center. #OnHoldWith.

Call Center 62

Call Center Contact Center Agent burnout Gamification 62