Chatbots Contact Center Education Virtual Agent 
Creative Virtual
FEBRUARY 2, 2022
In their whitepaper The Virtual Insurance Agent , ITL takes a detailed look at how conversational AI is allowing insurance companies to greatly improve their customer experiences while also reducing costs. Improve agent experience and boost productivity. Reduce contact center traffic and alleviate pressure on busy live agents.
Aspect
MAY 15, 2018
Looking specifically at the contact center industry, we have seen a recent flurry of activity around chatbots, intelligent IVRs and virtual agents. At Aspect, we call this new application of Artificial Intelligence “Workforce AI”, and it portends radical change in the way contact centers will operate.
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Creative Virtual
DECEMBER 7, 2021
They also discussed the findings of ISG’s research and current successful virtual agent implementations. Here’s a recording of their full discussion: When ISG held their awards ceremony in October, Chris and Liam Ryan, Sales Director, were able to accept Creative Virtual’s trophy in person from Jan Erik.
VocalCom
JULY 2, 2020
The necessary acceleration of contact centers’ digitalization will bring to the fore the crucial value of the human touch. Digitalization is quickly sweeping through contact centers. However, this does not mean that agents will totally disappear from contact centers.
Playvox
SEPTEMBER 1, 2021
As social research firm McCrindle observes , “a shift in educational engagement is also occurring for Gen Alpha, changing from structural and auditory to engaging, visual, multimodal and hands-on methods of educating this emerging generation.” Intelligent Virtual Agent. A virtual agent enables an intelligent, human?like
Uniphore
JULY 21, 2021
Why are so many knowledge bases inefficient to use when contact centers invest so much money in them? See where your contact center makes its mark or could use a little improvement. Natural language processing, meanwhile, can be used to find knowledge that lacks text, like educational videos.
Fonolo
APRIL 4, 2023
Customer service expectations in the contact center continue to increase, and only the best businesses keep up. Statistics That Demonstrate the Value of Great Customer Service Excellent customer service in the contact center has always been job one. 14% of contact center leaders predict growth of more than 10%.
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