NobelBiz

APRIL 3, 2023

As we will see, the main goal of a self-service system is to reduce the time the agents spend on simple, repetitive tasks or transactions such as paying a bill or getting account balance information. A functioning self-service system generally empowers clients with the tools and resources necessary for their inquiries.

Self service 52

Self service Contact Center Interactive Voice Response Banking 52

Creative Virtual

JULY 30, 2019

Everywhere I go, I hear stories from organisations that have started on chatbot projects which is exciting for the industry. Failing chatbot projects have also garnered negative press coverage for companies. million AUD on an IBM Watson chatbot project that never even reached the testing stage.

Chatbots 40

Chatbots Virtual Agent Telecommunications Enterprise 40

Creative Virtual

OCTOBER 22, 2019

His session, From FAQ Systems to Conversational Chatbots: The Evolution of Customer Experience , will delve into the ways in which changing technologies have created a shift in customer expectations and how companies approach customer engagement. One of the keynote speakers is Liam Ryan , Sales Director at Creative Virtual.

Technology 40

Technology Customer Experience Virtual Agent Chatbots 40

Creative Virtual

AUGUST 11, 2021

Deploying conversational AI solutions like chatbots and virtual agents can be risky but doesn’t have to be. Instead of guessing your users’ self-service needs or taking a generic approach, your business case is customized to you and your pain points from the start.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Self service 52

Creative Virtual

OCTOBER 24, 2019

It’s always a pleasure to exhibit at the symposium with Continuous Technologies, and members from both our teams will be there showcasing how our chatbot, virtual agent and live chat solutions can help companies deliver the right information on the right channel at the right time to customers in their native language.

Virtual Agent 40

Virtual Agent Chatbots Self service Consulting 40

Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. This year we have also been celebrating another impressive recognition for the company: Frost & Sullivan’s 2019 AI-Enhanced Customer Self-Service Product Leadership Award !

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

ShepHyken

NOVEMBER 20, 2020

Allow employees to have some room for creative solutions without consulting the leader or manual on everything. Empowering instead of directing employees increases job satisfaction and quality of service. A guide to discovering service problems that cause frustration before customers let you know about them. Conclusion.

Customer Service 357

Customer Service Chatbots Education Feedback 357