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What are the Other Names for Customer Success Manager?

SmartKarrot

APRIL 23, 2020

SaaS vendors faced a problem of customer churn and to retain customers this initiative of CSM took birth. There are several touch points for this experience ranging from calls for sales, feedback, complaints resolution, visit of a sales representative, technician, etc. CSM and its Purpose. Access here. The report states that.

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Management Complaint resolution Customer retention Engineering 10
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Why Conversation Artificial Intelligence Will Ultimately Be a SaaS Superpower!

SmartKarrot

NOVEMBER 25, 2021

The digital-first mindset has been at the forefront of several SaaS businesses this year. While you might perceive your tech-savvy business to be miles ahead of the competition, one strategy that can make your business a SaaS superpower is conversation artificial intelligence. . What is conversation artificial intelligence?

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SaaS Chatbots B2B Complaint resolution 10
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