CSM Magazine
NOVEMBER 1, 2022
Zenarate’s AI Coach simulates any customer or prospect scenario immersing agents in life-like Voice and Screen Simulations while providing tone, soft skills, and best and required practice coaching throughout the simulation training. Agent training and coaching needs attention now. About Zenarate .
Fonolo
APRIL 6, 2020
Whether it’s on social media, chatbot or other AI technology features, it’s important to know what your customers want and use tools that will help you increase your ROI. It also helps to increase agent efficiency through the use of automation and it can also identity coaching opportunities by listening to phone calls.
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Expivia
NOVEMBER 9, 2021
Chatbots, self-service, and agent assistance are just the tip of the iceberg. You can really change your coaching process. Multichannel solutions are the minimum for every contact center. Artificial intelligence (AI) is more than just a dystopian fever dream. It’s a real-life tool contact centers use every day.
Hodusoft
JANUARY 3, 2024
Businesses can take advantage of the latest technologies, such as AI-driven analytics, chatbots, and integrations with other business applications, without the need for constant manual upgrades. CCaaS providers regularly update their platforms with new features and capabilities.
SharpenCX
AUGUST 5, 2020
Companies with clunky, multichannel experiences still see an overwhelming amount of customers using voice over their fresh, new channels like Twitter and text. And, Salesforce’s State of Service report found that chatbots using AI to serve up self-service info are growing at a pretty incredible rate: 136%. So, what gives?
Balto
NOVEMBER 2, 2023
Evolution of Contact Centers in Enterprises Contact centers have been there since the 60s, but what started as a simple office model for handling inbound and outbound customer calls has evolved drastically over the years to include omnichannel support that covers email, social media, live chat, and more recently, AI chatbots.
Playvox
MAY 4, 2023
Multichannel contact centers offer service in many digital channels, but those channels are siloed. You also need one that empowers your workforce, harnessing the power of motivation and coaching for more agent productivity. Customers don’t have to repeat themselves because they can seamlessly move from one channel to the next.
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