Why A Digital Contact Center Is Essential for Meeting Today’s Customer Expectations
Playvox
MAY 4, 2023
A true omnichannel contact center integrates its engagement channels so that agents have full access to a customer’s history, no matter what channel they reach out in. Multichannel contact centers offer service in many digital channels, but those channels are siloed. Don’t you feel the same?
52 
Let's personalize your content