COPC

APRIL 1, 2024

The technology adoption chasm has moved us past the initial stage, where early adopters experiment with their customers. They extend to tools for answering customer queries, feedback and coaching systems, and virtual collaboration. These include AI-driven voice bots, chatbots, mobile apps, kiosks, and web tools.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

NobelBiz

APRIL 18, 2023

What is hyper efficiency in a contact center? In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Outsource Consultants

SEPTEMBER 14, 2021

It’s because the ongoing labor shortage, paired with increased Q4 purchasing, is leaving many businesses that rely on contact center support exposed to looming CX disasters. Try These 3 Contact Center Strategies for Q4 Success. But why would anyone worry about potentially high sales volume? Tip the Scales with Technology.

Contact Center 125

Contact Center Interactive Voice Response Morale Abandon rate 125

Fonolo

NOVEMBER 17, 2020

We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Read the Full Industry Report Here: Contact Center Trends 2021. Contact Center Trends 2021. The Great Contact Center Diaspora. Here’s what they said.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Outsource Consultants

AUGUST 3, 2020

The common axiom of “Thank you for choosing us…we know you have many travel options” has never been more literal. The travel industry has begun taking advantage of Interactive Voice Response (IVR) and chatbot solutions to automate many processes that have historically burdened your call center staff.

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

Livepro

JUNE 19, 2019

This enables companies to build their language based applications such as chatbots, intelligent assistants, home automation agents, language learning apps, apps in AR/VR and future innovations leveraging the natural language interface. ‘AI’ Topic: ‘Leveling up your organisation with gamification’.

Government 75

Government Gamification outsourcing Consulting 75

JustCall

MARCH 9, 2023

Now that you know what is conversational intelligence let us understand how it works. Conversation intelligence technology uses artificial intelligence to analyze and optimize conversations in sales calls, demos, and customer support interactions. How does Conversation Intelligence Work?

Coaching 52

Coaching Sales Chatbots Analytics 52