CX Global Media
JULY 10, 2019
The third step ( Step 1 , Step 2 ) in the contact center agent journey is about developing high-performing agents. Since the advent of contact centers, it’s never been documented that technology has remedied a failed systematic approach. Jim Iyoob Chief Customer Officer??, CCVS Playbook and Planner.
Callminer
FEBRUARY 4, 2021
To learn more about how call centers can address customer vulnerability, we reached out to a panel of call center experts and business leaders and asked them to answer this question: “How can contact centers address increased customer vulnerability?”. One thing contact centers need to get better at is…”.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Taylor Reach Group
APRIL 25, 2018
At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Chief Customer Officer Exchange: Bridge the Silos – May 6-8, San Diego, CA. ICMI Contact Center Expo – May 21 -24, Orlando, FL.
Serenova
DECEMBER 4, 2019
Customer experience analytics designed for employees typically fall into three primary categories: Executive dashboards : Analytics tools that leverage roll-ups of both internal and external customer ratings, including structured and unstructured data. Or, chatbots can use the information to search for useful information.
Comm100
FEBRUARY 20, 2018
It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. Why Chatbots?
Mindtouch
AUGUST 21, 2019
This could be within their customer relationship management (CRM) suite , an internal-only knowledge base, or some combination thereof. Customers, on the other hand, might seek information within their product (in-product contextual help content ), using Google, or through a company’s website and chatbot interface.
CSM Magazine
AUGUST 22, 2019
Build, Retain and Empower the Ultimate 2020 Workforce: Streamline hiring and onboarding, augment your workforce with automation, knowledge systems and accurate sentiment analysis, and let workforce optimization guide you seamlessly into the future of contact center support. Senior Director, Customer Care, Hilton.
Expert insights. Personalized for you.
120 
Let's personalize your content