CCNG

OCTOBER 25, 2023

In a recent CCNG member Town Hall, Kelly Sigmond led this discussion on how to achieve successful employee engagement implementing Customer Experience technology. For the full one hour Town Hall recording, visit the CCNG website, Programs, Town Hall Spotlights once released for non-members.

CCNG 195

CCNG Technology Employee engagement Government 195

CCNG

JULY 12, 2020

CCNG is working through our network of colleagues and resources to help share information, insights, and ideas on maintaining strong customer care, employee support, and business continuity during this challenging period. Now, because of government mandates, thinking differently is the only way to survive. The workplace is different.

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Contact Center CCNG Best practices Government 221

CCNG

JANUARY 4, 2023

However, we know that many customer needs (and customer types) still require the personal atten­tion of live agents. Government Industry sectors with the highest levels of callers reporting their biggest pain point is agents not knowing answers. Retail (Click & Mortar), 46.6% Technology, 39.4% Utilities, 37.6%

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Customer Experience Contact Center CCNG Self service 195

Contact Center Geek

SEPTEMBER 10, 2021

It usually sounds like this, “I have a new person leading our contact center… where should they go to get help on how to run a contact center?” Bonus associations Recently, I learned about the Association of Government Contact Center Professionals (AGCCP) and had the wonderful opportunity to speak with one of their leaders.

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contact center associations Contact Center CCNG Government 62