CCNG

JUNE 7, 2023

CCNG members and veteran contact center leaders Fred Stacey and Adam Boelke recently discussed with fellow members the potential impact, current challenges, misconceptions and future of ChatGPT in contact centers. This helps enhance the customer's shopping experience and can lead to increased sales and customer satisfaction.

Contact Center 195

Contact Center CCNG APIs Scripts 195

CCNG

AUGUST 16, 2023

Has the customer used it enough to know if it’s satisfactory and meets their requirements? Is there an option to provide feedback after several months of use? PLEADING FOR 5’S Automobile dealerships are notorious for asking, begging, and even pressuring customers to give them all 5’s or else! There are pitfalls to this strategy.

Surveys 195

Surveys CCNG Airlines Consulting 195

CCNG

JUNE 14, 2023

Share your company's vision, values, and mission in a way that your customers can relate to, and make sure your brand story is consistently reflected across all touchpoints, from marketing materials to customer service. These metrics are also important to drive internal support for your customer engagement and loyalty programs.

Customer Experience 195

Customer Experience Airlines CCNG Chief Customer Officer 195

CCNG

DECEMBER 20, 2023

Not only that, but recent advancements like Generative AI and ChatGPT have emerged as powerful solutions for customer service. Despite these advancements, the hyperbolic sales pitches foretelling the end of human interaction in call centers is irresponsible. More on that later.) The End of Human Interaction in Call Centers?

Call Center 195

Call Center Chatbots CCNG Technology 195

CCNG

APRIL 27, 2022

My background is sales management. I led my first outside sales team of 40 people right out of college. I was hired by this CEO to change the culture from customer service to sales because 95% of this company’s clients were in the consumer products and services industry. People were stepping up.

CCNG 195

CCNG Contact Center Scripts Feedback 195