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Dr. Natalie’s Research Agenda and Published Research

Natalie Petouhof

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • Case Study: Elaine Turner® Brand and Oracle Commerce, Marketing and Customer Service-Upcoming. •

CRM 40
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Top Priorities in Customer-Centric Contact Centers

RapportBoost

While customer service is his primary expertise, Nate is able to leverage experience in professional services, marketing and sales to connect dots and solve the big problems. Customer channel preferences are increasingly important, with more knowledge, organizations can deliver better self-service. Kaye: Great, certainly.

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How to Build Client Relationships Digitally: 14 Pro Tips

Totango

Showcase client case studies. Providing good self-service resources can enable customers to resolve the bulk of their support issues. Showcase Client Case Studies. A great way to strengthen relationships with your clients is by highlighting case studies of your best client experiences.

SaaS 106
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Contact Center Technologies 2017: find out what 23 experts say

RichCall

self-service. connected customer journeys with 9 channels in most contact centers. Self-service. consumers are using web self-service more than assisted service. With a self-service portal, customers can search for their problem online and follow instructions to fix it.

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15 Practical Lead Generation Ideas and Strategies to Implement in 2020

REVE Chat Blog

According to Aberdeen Group , businesses that provide a consistent service quality across multiple touch points retain 89% of their customers. Omni channel communication strategy helps to gain insights into how the customers have interacted with the brand so that you can use customer journey maps to meet or exceed your customer needs.