BlueOcean

AUGUST 27, 2020

And, of course, your company’s plan to launch a new outsourced customer care program. Your customers are already struggling with the times, and now you’re thinking about overhauling the customer care process? Asking the same question of a potential outsourcer is essential. Sticking to the Plan.

outsourcing 62

outsourcing Customer Care Government Contact Center 62

Global Response

OCTOBER 17, 2023

Healthcare outsourcing is growing—estimated to reach $66.3 Decreased budgets, increased demands, growing burnout among healthcare workers across all positions, increasing need for security and data privacy, and growing patient expectations all contribute to the desire and need for outsourced support.

Healthcare 62

Healthcare outsourcing Customer Service Real estate 62

ConvergeOne

APRIL 20, 2021

Let’s look at a customer case study. ConvergeOne has worked with this customer for three years, and all their customer experience metrics are pointing in the right direction. They’ve beefed up self-service channels, helping customers navigate the systems themselves. How did they get there?

Customer Care 56

Customer Care Analytics Self service Contact Center 56

ConvergeOne

APRIL 20, 2021

Let’s look at a customer case study. ConvergeOne has worked with this customer for three years, and all their customer experience metrics are pointing in the right direction. They’ve beefed up self-service channels, helping customers navigate the systems themselves. How did they get there?

Customer Care 40

Customer Care Analytics Self service Contact Center 40

TLC Associates

JULY 1, 2019

You’ve heard the old expression: do what you do best and outsource the rest. How do you determine which functions are not only unnecessary to keep in-house but also more effective in the hands of outsourced experts? Why Outsource? The same thought process is true in regards to any function that is customer-facing.

outsourcing 40

outsourcing Contact Center Outbound sales Customer Care 40

Global Response

FEBRUARY 13, 2022

Either way, it might be time to outsource your call center. Business process outsourcing (BPO) is, as the name suggests, outsourcing one or many of your business operations to a third-party provider or service. A call center is just one of the many business processes that can be outsourced. So, what is a BPO call center?

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

BlueOcean

DECEMBER 18, 2018

You’re prepared for the future of customer service. And you’re ready for your outsourced customer service RFP to hit the road and bring you some stellar options for a new contact center partner. AI can be a powerful tool, but it is just one cog in the customer care engine. You’ve got your game face on.

Contact Center 78

Contact Center Chatbots outsourcing Metrics 78