Caller satisfaction, Customer Service, Education and SaaS

Six tips for scaling your sales and service team

Vonage

MAY 8, 2017

This is particularly true in customer service; a rapidly growing business with a stagnant customer service team can become a nightmare scenario. Ask yourself this; is your business ready to provide a scalable service? Are employees on-board and fully educated about the benefits of a scalable workplace?

Sales

Sales Caller satisfaction Benchmark SaaS

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

If you give your operators clear guidelines to solve commonly occurring problems things will run more smoothly, wait time will be cut down, and best of all, your customers will be very pleased. . Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Ben M Roberts @Roberts_Ben_M. Cory Peace @simplr.

Call Center

Call Center Metrics Contact Center Wait times

Customer Contact Central

Six tips for scaling your sales and service team

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Webinars

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